Preview: TicketGo SaaS Support Ticket System
Table of Contents
Overview
TicketGo SaaS is an adequately designed ticket managing PHP system that facilitates a terrific consumer expertise to your Purchasers / Prospects / Finish-Consumer. Accessible by a number of Brokers and Admins, this instrument helps in managing tickets generated by Purchasers / Prospects / Finish-Consumer. By adequately managed assist you may shut the generated tickets.
Demo
Url : Demo Link
Login as SuperAdmin : [email protected] / 1234
Login as Admin : [email protected] / 1234
Login as Agent : [email protected] / 1234
What to anticipate from TicketGo SaaS
- An efficient dashboard with a graphical illustration of classes and tickets. Get perception on a number of brokers in addition to open and closed tickets.
- Facilitates a number of admin utilization
- Generates ease for shoppers in creating tickets
- You may add a number of brokers to resolve queries
- Finish-user can chat with the agent
- Search tickets by a novel quantity
- Make customized your new ticket kind
- Change the ticket standing to in progress, on maintain, or closed
- Sustaining private notes for every ticket
- Create varied classes for simple buyer decision
- Information Base Module
- A number of language entry
- Wizard set up
- An expressive, elegant syntax utilizing Laravel
- A user-friendly RTL expertise for the shoppers utilizing Arabic, Hebrew, and Urdu-like languages
- Any of the plans’ funds could be accomplished utilizing 10 various fee gateways particularly Stripe, PayPal, Paystack, Flutterwave, Razorpay, Paytm, Mollie, Skrill, Mercado Pago, CoinGate, Paymentwall
- Constructed with Laravel 9
Salient Options of TicketGo SaaS
Create Plans and Get Fee – A particular SaaS Function
With a Tremendous Admin Login, create plans which are most possible for what you are promoting mannequin. Choose acceptable pricing and period for the created plan. You may allot Consumer, Consumer, and Most Variety of Tasks. Get fee utilizing Stripe and PayPal fee gateway. The plan could be disabled if not renewed after its expiry.
Ease in Ticket Era
This instrument facilitates shoppers to create tickets and fasten recordsdata. They’ll choose their question from a well-curated listing of FAQs. On the profitable technology of the ticket, the distinctive ticket id is created and the hyperlink is shipped by way of mail to the consumer.
An Efficient Dashboard
Get easy accessibility to open and closed ticket statistics. A visible presentation of classes and a month-to-month generated ticket chart are introduced.
Search Tickets
Prospects can seek for the tickets with their distinctive ticket id.
Handle Tickets
Add new tickets as and when required. Get an in depth listing of all of the generated tickets with their respective ticket IDs, classes, topic, standing, and important info. Edit them by including a brand new response or altering the standing with a easy click on.
Preserve a Private Notice for every ticket
You can also make notes for every ticket in line with the necessity. This makes following up on queries simpler.
Managing Classes
Create classes of the colour you need for the straightforward administration of generated tickets. Purchasers can choose from an inventory of classes for his or her involved downside. This makes resolving tickets a lot simpler and easier.
Chat with Agent
Finish-user can chat with the agent and the agent will give a response to the consumer question. For push notifications, we’ve added a pusher configuration.
Add Agent
Add new brokers for giving assist to your buyer, Agent can see all tickets and provides a response to them.
FAQs
Curate an in depth listing of Incessantly Requested Questions. This is essential for consumer comfort.
Information Base Module
The Incessantly Requested Questions are at all times handy it doesn’t matter what. What concerning the characteristic which provides extra profit to that?
Right here, this Information Base Module helps you with the identical. You may replace the “Knowledgebase Class” in line with your necessities and familiarity, and you may give an intensive description beneath the actual title.
Handle Website Settings
Replace your web site settings by including a web site emblem and selecting a default front-end language. Handle your mail usernames, passwords, and mail encryption together with mail drivers, mail submit, and mail host.
E-mail Notification
An e mail notification is shipped to a consumer as and when a reply is offered. They’ll converse forward if their ticket isn’t resolved.
Customized Ticket kind
Stopping on any of the factors? No worries. The customized ticket kind has made the method of questioning simple and dependable. One can replenish the fields, add the recordsdata/ pictures/ paperwork. When you submit the ticket, a novel hyperlink has been generated for you for additional communication which makes the entire course of clean.
Changelog
Right here you may see what updates got here out and did we deliver new to the model. Check Changelog
Support
Please ship support request here for any points, questions or ideas. To avoid wasting time and get fast suggestions, please don’t ask for assist in feedback part.
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