Preview: Laradesk – Helpdesk Ticketing System
Table of Contents
Laradesk – Helpdesk Ticketing System
Laradesk is a system for managing a helpdesk service. Where customers can submit tickets and agents can reply to customers.
With a very clean and simple interface, where your customers can manage their tickets with just a few clicks and will receive a notification to their email in each response to their tickets.
Demo
Demo page: https://getlaradesk.com/
Admin User: [email protected] / 12345678
Agent User: [email protected] / 12345678
Customer User: [email protected] / 12345678
Features
- Create & manage tickets
- Attach files to tickets
- Receive email notifications on each ticket response
- Organize tickets by status
- Organize tickets by label
- Organize tickets by department
- Assign specific users to each department
- Assign a priority to each ticket
- Manage canned responses and add them to ticket responses
- Manage users & user roles
- Set settings from visual interface
- Translate the strings from visual interface
Requirements
- PHP >= 7.3
- MYSQL => 5.7 or MariaDB => 10.2.7
- BCMath PHP Extension
- Ctype PHP Extension
- Fileinfo PHP extension
- JSON PHP Extension
- Mbstring PHP Extension
- OpenSSL PHP Extension
- PDO PHP Extension
- Tokenizer PHP Extension
- XML PHP Extension
Documentation
You can see the documentation and all the features of the application at the following link:
Changelog
v1.0.0 – 2020-10-19
Added - Initial release
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